Where is the on/off switch to the sensors?
- There is no on/off switch. The sensors are battery powered.
How do you turn off the sensors?
- The sensors are battery powered. To turn them off, you must remove the batteries.
Are there lights on the sensors to tell that they are on?
- No. There are no lights on the sensors.
Do I have to plug the gateway in for the sensors to work?
- Yes. For your sensors to work, they must have batteries within them or have their power supply plugged into a power source, and the gateway must also be plugged into a power source.
How do I attach the sensors to my ICRA walls?
- Command Strips are typically used for sensor attachment. Sensors also have screw mounting tabs if a more permanent mounting is required.
Do I have to change the batteries out of the sensors?
- Yes. Air Quality sensor batteries should be changed out once a month. You will receive an alert when your Air Quality sensor has low battery. Your differential pressure sensor battery life is 1 year.
How do I change the batteries in the sensors?
- INCUE provides screw drivers that allow easy removal of sensor screws. The back of your sensor can then be removed and batteries replaced.
How do I move the sensors to a new phase in person and in app?
- Simply remove the sensors from their command strip and place new command strip at desired location. In app sensor movement will require you to remove your sensor from assigned phase, and then to be added to newly created phase.
How do I know that the sensor readings are accurate?
- Sensors are calibrated and tested at the factory. After two years of service, we remove them from the field, eliminating the need for recalibration for accuracy. The devices are not scientific instruments but are accurate enough to perform their specific roles.
Why is my differential pressure sensor reading a different number than my digital manometer?
- There could be several reasons, including the location of pressure hoses, crimped or damaged pressure hoses, ambient pressure changes, manometer calibration, and rounding variances in the manufacturer software.
What do I do if my differential pressure sensor reading a different number than my digital manometer?
- On the INCUE sensor, ensure that your sensors are installed correctly, check your pressure hoses for crimps or damage, check the pressure tube access hole, ensure that there are no gaps within your ICRA, and ensure that batteries are installed correctly. If everything has been checked, reach out to your CSM.
Can I put sensors on my project that has already started?
- Yes. Sensors can be added or removed to any ongoing construction project.
Does INCUE have personnel that can perform the daily ICRA tasks for me?
- Yes. INCUE can provide a “white glove” service for you if requested. Please reach us at [email protected]
How do I make an alert go away?
- To make your alert “go away”, you must categorize your alert, discover the cause of issue, and describe the resolution. Once all three items have been filled out, press the Resolve button. If you do not have a resolution, you can put the alert into a “Pending” state. You can return to the alert and resolve it by adding context and clicking the Update button, then returning later to enter a final resolution and clicking the Resolve button.
What do I do if I don’t know why an alert happened?
- When an alert occurs, there is always a cause. Best practice involves investigating all possibilities until an answer is found to the cause. Documentation must be added, even if it is to put an alert into a “Pending” state until it is resolved later. This acknowledgment of the alert helps communicate to others that the alert is in the process of resolution.
How do I take pictures on the daily reports?
- There is a camera icon next to each item in your daily tasks. Press the camera icon and take pictures as needed if you are using a mobile device. If you are on a laptop or PC, you will be prompted to upload a picture.
What do I type into the daily log tab under daily reports?
- Your daily log tab should include a brief list of the ongoing tasks for that day.
Which differential pressure tube do I insert into the construction barrier for it to read negative?
- The right-side pressure reading-tube will always be the tube that you insert into the construction area to receive negative air pressure reading. Note: The left tube does not need to be attached.
Can I change the sensor’s name?
How do I edit my default global INCUE App notifications?
- Click the bottom right corner of your app where you see your profiles icon (upper left if using a web browser). A list will appear with a ‘notifications’ options. Click on notifications and within this tab, you can change your in-app notifications.
How do I edit my INCUE App notifications for a specific project?
- Got to the project you which you wish to override your global notification settings. Click the three dots in the upper right of the project name. A list will appear with a ‘notifications’ options. Click on notifications and within this tab, you can change your in-app notifications.
How do I upload a document into my project’s phase?
- Click into your desired project. Docs will be at the top bar on the right. Click on docs and then click the plus sign in the bottom right corner. Add documents as needed.
How many users can be a part of one project phase?
- You can add as many users as you would like.
How long do the batteries in the Air Quality sensor last?
- 1 month.
Why do the batteries in the Air Quality sensor last one month?
- Unlike the other sensors, the Air Quality sensor has a mechanical fan that must activate for every air sampling and stay on for the duration of the air sampling. This causes a significant drain on the batteries.
How long do the batteries in the Differential Pressure sensor last?
- 1 year.
How long do the batteries in the Temperature & Humidity sensor last?
- 1 year.
Is it possible to monitor an area of a hospital?
- Yes. Monitoring areas of a facility is an option for the INCUE Platform under the annual subscription plan.
Do I still have to use ICRA if I’m using INCUE?
- Yes. INCUE does not replace the ICRA safety standard. INCUE acts as a wrapper of technology and automation to improve ICRA performance. ICRA Barriers are still required while doing construction within an operating hospital. INCUE acts as an additional layer of protection for patient safety.
How much does INCUE cost?
- INCUE’s monthly licensing fee is $1,500. Each sensor costs $125, and each gateway costs $250. The duration of your project will dictate the total cost of INCUE.
What happens if the gateway loses cell service?
- Troubleshooting options are available if your gateway loses cell service. Even if you lose service, your sensors will still be reporting data internally. Once service is restored, your sensor’s data will be bulk uploaded and start reporting in the app.
How do I log the negative air pressure with the INCUE system?
- Your negative air pressure is logged within the app. There is no need to log the negative air pressure for the INCUE app manually.
Do the sensors work without batteries?
- Only if they are directly wired to a USB power supply. Otherwise, your sensors must have batteries within them for them to operate.
Can I add sensors mid-project?
- Yes. Adding sensors mid-projects is no problem whatsoever.
How many sensors can be configured to one gateway?
- Hundreds of sensors can be configured to one gateway. If the sensors are within a 1000ft radius, those sensors will report.
How far can I place a sensor away from the gateway?
- The sensors must be within a 1,000ft radius of the gateway.
What happens if I lose a sensor?
- Depending on the circumstance, INCUE will provide additional sensors if sensors are lost. Please report the loss to [email protected]
What happens if a sensor breaks?
- Depending on the circumstance, INCUE will provide additional sensors if sensors break. Please report damaged devices to [email protected]
Do I do anything with the sensors once the project is complete?
- Yes. Once your project is complete and your closeout checklists have been completed, make sure to remove the batteries from the sensors and remove the sensors from your project phase in-app. If applicable, contact us at [email protected] to begin the retrieval process.
Can I just unplug the gateway and move it if I need to?
- Yes. You can unplug the gateway and move it if necessary.
Do I have to do the INCUE training to use INCUE?
- Yes. The INCUE training is mandatory for using the INCUE equipment.
What are the alert thresholds?
- Alert thresholds are the limits set in the sensor configuration. If surpassed for a given sampling period, they generate the alerting process for all alert subscribed users.
Can I edit the thresholds?
- Yes. Thresholds can be edited. Press the three dots on your dashboard in the top right corner of your sensor. Then click edit. Here, you can edit your thresholds.
If I plug in the sensors to their power source, do I have to change the batteries out?
- No. If your sensors are plugged into their power sources, they do not need batteries to operate.
Do the Air Quality sensors go inside the construction area or outside the construction area?
- Air Quality sensors are placed outside the construction area; there is no need to place them within the construction area.
Is the Temperature and Humidity sensor the same thing or are they two separate sensors?
- Both Temperature and Humidity sensors are contained within the same case.
Are the sensors Bluetooth?
- No. The Sensors do not use Bluetooth technology. They communicate with the Gateway over an encrypted 900MHz signal. The Gateway communicates with the INCUE servers through the Ethernet LAN cable connection or wireless cellular card.
Are there lights on the sensors to tell that they are connected to the gateway?
- No. The sensors do not have lights. Each sensor will be preconfigured to the provided gateway.
Do the sensors have an external alarm like the digital monometer?
- No, there is no audible alarm. Each sensor has its own thresholds that will send you an in-app notification when those set thresholds have been exceeded.
How will I know when the gateway isn’t working properly?
- The gateway has three (3) LED lights on it. If your gateway is not running properly, multiple red LED lights will appear, and your app sensors will not be reporting as usual. Please see our website at https://incue.app/support for details on troubleshooting your Gateway.
Can I put my sensors inside the anteroom?
- No. Only under specific circumstances will any sensor be able to be installed inside of the anteroom. Air Quality sensors should always be on the construction project’s occupied (clean air) side.
Does the gateway have an on/off switch?
- Yes. Ensure that the on switch is turned on when the gateway is installed.
Do I have to use the power supplies for my sensors?
- No. At the start of your project, you are provided with power cables and power supplies for each sensor. You do not have to use these. If these power supplies are not in use, the batteries within your sensors must be changed.
How do I know how far my sensors can go without losing connection to the gateway?
- You should be able to move Sensors up to 1,000 ft from the Gateway. However, INCUE has a service connection tool to indicate the accurate distance your designated Sensors can go without losing connection to your Gateway. Please contact us at [email protected] to discuss this option.
What happens if I never change the batteries out of my sensors?
- Depending on the length of your project, if the batteries are never changed out of your sensors, your sensors will likely no longer operate as designed.
Is the gateway battery powered?
- No. The gateway is not battery-powered. It comes with a power cable that must be plugged into a power source to work as designed.
Who is responsible for completing the daily tasks in the app?
- The daily tasks are completed by the assigned user of that project. This assigned user will be specific to your project needs.
Do I have to still do ICRA paperwork that the hospital provides if I have INCUE?
- Yes. The contractor still needs to complete the ICRA paperwork provided by the hospital. INCUE does not replace ICRA’s daily operations but enhances overall patient safety by full-time remote monitoring.
How long does it take to install INCUE Equipment?
- Installation depends on the size of your project, which drives the number of Gateways and Sensors. Installing INCUE Equipment is not a long process—most times, it takes less than one hour.
